Estimated delivery time (Australia-wide):

• Metro areas: 7–14 business days

• Rural & remote areas: 10–18 business days

Delivery times may vary slightly due to customs clearance, public holidays, or carrier delays.

💲 Shipping Fees

Shipping costs are calculated at checkout based on your location and order details.
Occasionally, we may offer free shipping promotions on selected products.

📍 Order Tracking

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your shipment’s journey.

📩 Need Help?

If you have any questions about your order or delivery, feel free to contact us:

📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia

We accept returns within 14 days of delivery under the following conditions:

• The item must be unused, unworn, and in its original packaging

• Proof of purchase (order number or receipt) is required

• Returns must be approved by our support team before sending the item back

⚠️ Please note:
Because our products are shipped directly from our international fulfillment partners, customers are responsible for return shipping costs, unless the item is damaged or incorrect.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care & beauty products (e.g. soap bars, shampoo bars, oils)

• Items marked as Final Sale

• Used or damaged items not caused by us

💸 Refunds

Once we receive and inspect your returned item:

• You’ll be notified via email

• Approved refunds will be processed to your original payment method

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider

🚫 Shipping fees are non-refundable, except in cases of damaged or incorrect items.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos of the issue

We will arrange a replacement or full refund at no extra cost.

⏳ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or PayPal account

2. Contact your payment provider

3. If still unresolved, email us and we’ll help right away

📩 Contact Us

For returns, refunds, or questions:

📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia