Refund & Return Policy

We accept returns within 14 days of delivery under the following conditions:

The item must be unused, unworn, and in its original packaging
Proof of purchase (order number or receipt) is required
Returns must be approved by our support team before sending the item back

⚠️ Please note:
Because our products are shipped directly from our international fulfillment partners, customers are responsible for return shipping costs, unless the item is damaged or incorrect.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Personal care & beauty products (e.g. soap bars, shampoo bars, oils)
Items marked as Final Sale
Used or damaged items not caused by us

💸 Refunds

Once we receive and inspect your returned item:

You’ll be notified via email
Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear, depending on your bank or payment provider

🚫 Shipping fees are non-refundable, except in cases of damaged or incorrect items.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Clear photos or videos of the issue

We will arrange a replacement or full refund at no extra cost.

⏳ Late or Missing Refunds

If you haven’t received your refund:

Check your bank or PayPal account
Contact your payment provider
If still unresolved, email us and we’ll help right away

📩 Contact Us

For returns, refunds, or questions:

📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia