Refund & Return Policy
We accept returns within 14 days of delivery under the following conditions:
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The item must be unused, unworn, and in its original packaging
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Proof of purchase (order number or receipt) is required
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Returns must be approved by our support team before sending the item back
⚠️ Please note:
Because our products are shipped directly from our international fulfillment partners, customers are responsible for return shipping costs, unless the item is damaged or incorrect.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Personal care & beauty products (e.g. soap bars, shampoo bars, oils)
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Items marked as Final Sale
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Used or damaged items not caused by us
💸 Refunds
Once we receive and inspect your returned item:
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You’ll be notified via email
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Approved refunds will be processed to your original payment method
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Refunds may take 5–10 business days to appear, depending on your bank or payment provider
🚫 Shipping fees are non-refundable, except in cases of damaged or incorrect items.
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos or videos of the issue
We will arrange a replacement or full refund at no extra cost.
⏳ Late or Missing Refunds
If you haven’t received your refund:
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Check your bank or PayPal account
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Contact your payment provider
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If still unresolved, email us and we’ll help right away
📩 Contact Us
For returns, refunds, or questions:
📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia