Delivery times may vary slightly due to customs clearance, public holidays, or carrier delays.
💲 Shipping Fees
Shipping costs are calculated at checkout based on your location and order details. Occasionally, we may offer free shipping promotions on selected products.
📍 Order Tracking
Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your shipment’s journey.
📩 Need Help?
If you have any questions about your order or delivery, feel free to contact us:
We accept returns within 14 days of delivery under the following conditions:
The item must be unused, unworn, and in its original packaging
Proof of purchase (order number or receipt) is required
Returns must be approved by our support team before sending the item back
⚠️ Please note: Because our products are shipped directly from our international fulfillment partners, customers are responsible for return shipping costs, unless the item is damaged or incorrect.
❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Personal care & beauty products (e.g. soap bars, shampoo bars, oils)
Items marked as Final Sale
Used or damaged items not caused by us
💸 Refunds
Once we receive and inspect your returned item:
You’ll be notified via email
Approved refunds will be processed to your original payment method
Refunds may take 5–10 business days to appear, depending on your bank or payment provider
🚫 Shipping fees are non-refundable, except in cases of damaged or incorrect items.
📦 Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:
Your order number
Clear photos or videos of the issue
We will arrange a replacement or full refund at no extra cost.
⏳ Late or Missing Refunds
If you haven’t received your refund:
Check your bank or PayPal account
Contact your payment provider
If still unresolved, email us and we’ll help right away
A is Acacia Bis oak. Name: Wooden Finnish Mug Material: Acacia wood Cut wood, no splicing, no oil, no wax Note: Because the logs grow naturally, there are slight differences in texture and color shades. Notes on the use of wood: 1. Microwave oven is prohibited 2. Prohibited to put in the high temperature or warm roadside 3. Avoid direct sunlight 4. Prohibit the use of bleach cleaning 5. Prohibit the use of wire hard objects to wipe
