📦 Shipping Policy

We aim to provide reliable, fast, and affordable shipping to our customers in Australia and the United States.

🚚 Shipping Destinations

We currently ship to:

• 🇦🇺 Australia (All states & territories)

• 🇺🇸 United States (All states)

⏱ Estimated Delivery Time

🇦🇺 Australia-wide

• Metro areas: 7–14 business days

• Rural & remote areas: 10–18 business days

🇺🇸 United States

• Standard delivery: 7–15 business days

• Remote areas: 10–18 business days

Delivery times may vary slightly due to customs clearance, public holidays, weather conditions, or carrier delays.

💲 Shipping Fees

• Standard Shipping(5-18 Business Days): $5 USD

• Express Shipping (3-7 Business Days): $9 USD

Shipping fees are calculated at checkout based on your selected shipping method and delivery location.

Occasionally, we offer free shipping promotions on selected products. Any active offers will be clearly displayed on our website.

📍 Order Tracking

Once your order has been dispatched, you will receive a tracking number via email, allowing you to follow your shipment’s journey in real time.

📩 Need Help?

If you have any questions about your order or delivery, feel free to contact us:

📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia

We accept returns within 14 days of delivery under the following conditions:

• The item must be unused, unworn, and in its original packaging

• Proof of purchase (order number or receipt) is required

• Returns must be approved by our support team before sending the item back

⚠️ Please note:
Because our products are shipped directly from our international fulfillment partners, customers are responsible for return shipping costs, unless the item is damaged or incorrect.

❌ Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care & beauty products (e.g. soap bars, shampoo bars, oils)

• Items marked as Final Sale

• Used or damaged items not caused by us

💸 Refunds

Once we receive and inspect your returned item:

• You’ll be notified via email

• Approved refunds will be processed to your original payment method

• Refunds may take 5–10 business days to appear, depending on your bank or payment provider

🚫 Shipping fees are non-refundable, except in cases of damaged or incorrect items.

📦 Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos or videos of the issue

We will arrange a replacement or full refund at no extra cost.

⏳ Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or PayPal account

2. Contact your payment provider

3. If still unresolved, email us and we’ll help right away

📩 Contact Us

For returns, refunds, or questions:

📧 Email: support@ecowarra.com
📞 Phone: +61 432 961 589
📍 Address: 54 Butterscotch Esplanade, Manor Lakes 3024, VIC, Australia